Security, Safety, and Privacy
Are Our Top Priorities

Your data stays private

Our platform protects your privileged data with end-to-end encryption, isolated from all other customer data.

Your data stays private

Our platform protects your privileged data with end-to-end encryption, isolated from all other customer data.

Full data control

Full data
control
Full data
control

Our platform provides full visibility into your clinical trial operations, allowing precise control over data access and usage.

Best-in-class cloud security

As a Google Cloud Build Partner, we work with Google Cloud to deliver industry-leading security with hardened hardware and robust network protections.

Best-in-class cloud security

As a Google Cloud Build Partner, we work with Google Cloud to deliver industry-leading security with hardened hardware and robust network protections.

24/7 Safety Monitoring
of Our AI Systems

How We Do it

Teach

We start by teaching our AI right from wrong, filtering harmful content and responding with empathy.

Teach

Teach

We start by teaching our AI right from wrong, filtering harmful content and responding with empathy.

Test

Test

We work with experts and conduct internal evaluations to test real-world scenarios, enhancing our safeguards.

Test

We work with experts and conduct internal evaluations to test real-world scenarios, enhancing our safeguards.

Share

Share

We use real-world participant feedback to help make our AI safer and more helpful.

Share

We use real-world participant feedback to help make our AI safer and more helpful.

We use real-world participant feedback to help make our AI safer and more helpful.

Our Safety Monitoring System

Automated AI Agent Testing

Our AI systems are tested across thousands of participant scenarios, ensuring reliable performance before deployment.

Our AI systems are tested across thousands of participant scenarios, ensuring reliable performance before deployment.

Automated AI Agent Testing

Automated AI Agent Testing

Our AI systems are tested across thousands of participant scenarios, ensuring reliable performance before deployment.

Our AI systems are tested across thousands of participant scenarios, ensuring reliable performance before deployment.

Our AI systems are tested across thousands of participant scenarios, ensuring reliable performance before deployment.

Real-time Call Analytics

Real-time Call Analytics

We generate call analytics to identify areas of optimization, enabling faster and better participant interactions.


We generate call analytics to identify areas of optimization, enabling faster and better participant interactions.

Real-time Call Analytics

We generate call analytics to identify areas of optimization, enabling faster and better participant interactions.


We generate call analytics to identify areas of optimization, enabling faster and better participant interactions.

Monitoring & Reporting

Monitoring & Reporting

Our platform’s automated monitoring ensures all participant interactions maintain strict compliance standards while providing detailed audit trails for regulatory requirements.

Monitoring & Reporting

Our platform’s automated monitoring ensures all participant interactions maintain strict compliance standards while providing detailed audit trails for regulatory requirements.

Security is Fundamental to Everything We Do

View Our Trust Center

View Our Trust Center

View Our Trust Center

View Our Trust Center

We’ve built a comprehensive system that safeguards both participant data and safety, ensuring that every aspect of our technology, including AI, meets the highest security standards. From end-to-end encryption to vigilant network monitoring, our approach combines cutting-edge tools with rigorous protocols to protect sensitive information. We constantly test and refine our systems to stay ahead of potential threats, maintaining the trust our clients place in us and ensuring security in an ever-evolving digital landscape.

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PRM

Case Studies

Security

News

About

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